Terms of service

Last updated: 5 November 2026

These terms apply to work PENZRO TECH, Harare, Zimbabwe, does for you. Your written quote sets out the exact work, price and timeline; where it differs from these terms, the quote applies.

1. Prices. Prices on penzro.com are starting prices in USD. Your written quote gives the final price.
2. Currency. We accept ZiG at the official rate on the invoice date.
3. Deposit. Work starts after a 50% deposit.
4. Third-party fees. Fees charged by others (Meta WhatsApp messages, Paynow transaction fees, advertising spend) are extra and passed on at cost.
5. Tax. PENZRO TECH is not VAT-registered, so no VAT is charged.
6. Delivery and revisions. Delivery times and revision rounds are as listed for each package. Delivery time starts when we have your deposit and your content (text, photos, logo). Extra revisions are quoted separately.
7. Balance. The remaining 50% is due before launch, or before the website or app is handed over.
8. Ownership. Once paid in full, you own your website content, design and domain. We keep the right to reuse our own general code and tools, and to show your project in our portfolio unless you ask us not to.
9. Cancellation. If you cancel after work has started, the deposit covers work already done and is not refunded. Quotes are valid for 14 days.
10. Monthly plans. Hosting, Care and marketing plans renew monthly or yearly and can be cancelled with 30 days' notice. Unused hours do not roll over.

We never sell "unlimited" pages: each package has the page limit shown.

Questions about these terms: hello@penzro.com.